The end was when my DVR went bad. I called them and they were willing to send me a ‘new’ DVR. What they sent me was a refurbished piece of junk. My original one had 2 tuners- the ability to record/switch between 2 channels and not loose your place on the other one.

When I called back and told them how dissatisfied with their replacement they told me that they no longer offered a DVR with those kind of options. I was only able to watch or record one program at a time.

So I switched to the other sattelite competition. Not more than a week after I canceled the Directv account, they called and called and called – each time I told them the situation and they said that they would guarantee I’d get the DVR replaced properly. I had already signed with the competition and have a year contract. Why couldn’t they have treated me properly in the 1st place? They are even willing to buy out my current contract.

It’s a matter of principle for me to fulfill the contract that I have now. It also teaches them a lesson – like they really care. I’m only 1 customer.

I really liked their programming package and may consider going back later.

Every one in a while they call to see if I want to come back – even though I’ve asked them to not call.

It would have been cheaper for them to treat me correctly and would have not put me thru all the hassle.

A customer that was continuing to give them money each month with no complaints – if they would have just treated me as if they were the customer – I’d still be handing them my money each month. I feel they decided it was worth the risk.

It all boils down to training and taking short cuts. Short cuts always cost more in the end so I’ve determined that short cuts are not worth it – ever.

The end was when my DVR went bad. I called them and they were willing to send me a ‘new’ DVR. What they sent me was a refurbished piece of junk. My original one had 2 tuners- the ability to record/switch between 2 channels and not loose your place on the other one.

When I called back and told them how dissatisfied with their replacement they told me that they no longer offered a DVR with those kind of options. I was only able to watch or record one program at a time.

So I switched to the other sattelite competition. Not more than a week after I canceled the Directv account, they called and called and called – each time I told them the situation and they said that they would guarantee I’d get the DVR replaced properly. I had already signed with the competition and have a year contract. Why couldn’t they have treated me properly in the 1st place? They are even willing to buy out my current contract.

It’s a matter of principle for me to fulfill the contract that I have now. It also teaches them a lesson – like they really care. I’m only 1 customer.

I really liked their programming package and may consider going back later.

Every one in a while they call to see if I want to come back – even though I’ve asked them to not call.

It would have been cheaper for them to treat me correctly and would have not put me thru all the hassle.

A customer that was continuing to give them money each month with no complaints – if they would have just treated me as if they were the customer – I’d still be handing them my money each month. I feel they decided it was worth the risk.

It all boils down to training and taking short cuts. Short cuts always cost more in the end so I’ve determined that short cuts are not worth it – ever.