Best Family Finance » cable or dish http://bestfamilyfinance.com Live Debt Free, Balance the Family Budget and Enjoy Life the Whole Way Thu, 03 Mar 2011 15:11:28 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 DIRECTV Falling Down in Customer Service http://bestfamilyfinance.com/2009/05/26/directv-falling-down-in-customer-service/ http://bestfamilyfinance.com/2009/05/26/directv-falling-down-in-customer-service/#comments Tue, 26 May 2009 17:20:02 +0000 Kathryn Lang http://bestfamilyfinance.com/?p=215 ...Find out more]]> DIRECTV came out to upgrade my system to a HD system. After everything was in place and I walked out with the installer I noticed a cable sitting on the ground from the dish to the house. It was at that moment that the DIRECTV installer mentioned that for him to bury the cable from their DIRECTV dish to my house would cost extra.

I called and spoke to customer service at DIRECTV. The young lady that I spoke with (after waiting on hold for several minutes) just kept repeating that they do tell you there can be extra charges when its more than a standard installation.

Questions DIRECTV Did NOT Answer:

    1. Why can’t DIRECTV tell a customer of 12 years how much a free upgrade is really going to cost?

    2. Why put down DIRECTV cable for someone to dig a trench around instead of telling them ahead of time (or at least before the cable is connected an run) that there is a need for a trench.

Maybe DIRECTV does not realize that cable runs to my house. Cable would not go out in the event of rain. Cable would not cost additional money for the other televisions in the house.

The only reason that we did not switch from DIRECTV to cable when we had cable installed is that I have always appreciated the programming on DIRECTV. The way customer service has been going downhill with DIRECTV makes me rethink my television service completely.

Does anyone else have any gripes or complaints about DIRECTV?

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